Artificial Grass Lincoln Terms and conditions

Thanks for purchasing our products at Artificial Grass Lincoln


In order to be eligible for a refund, you must contact Artificial Grass Lincoln and initiate the return of full grass roll products or accessories in original packaging within 5 calendar days of your delivery unless otherwise agreed in writing. The product must be in the same condition that you receive it and undamaged in any way and the item must be either returned by the customer or with Artificial Grass Lincoln couriers at the expense of the customer unless otherwise agreed in writing.

After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product you receive is damaged in any way, or you have initiated the return after 5 calendar days have passed, you will not be eligible for a refund but please contact Artificial Grass Lincoln to see if you may be eligible for an exchange or credit note.

Products that have been cut to size are deemed as customised products and are therefore not eligible to be returned or refunded. If there is an issue with the product you receive then please contact Artificial Grass Lincoln within 5 calendar days of your purchase to establish if there is a fault with the product in which case a return to inspect the goods may be authorised and potentially an offer of exchange may be issued at the discretion of the manager. If it is found that the issue with the item resulted from the product being incorrectly installed/ stored/ cut whilst no longer in the possession of Artificial Grass Lincoln then a return, exchange or refund will not be accepted.

If anything is unclear, you have more questions or you would like to report a fault or a product you wish to return then feel free to contact us in writing by email or post.

Limited Warranty

Artificial Grass Lincoln warrants to the person, firm or entity purchasing from Artificial Grass Lincoln (hereinafter referred to as “the Purchaser”), that under normal conditions, Artificial Grass Lincoln products will sustain their UV stability and tensile strength during the applicable warranty period. For purposes of this warranty, a product whose tensile strength does not decrease by more than 50% will be judged to have sustained its UV stability and tensile strength. All products are covered by a ten-year, seven–year or five-year warranty depending on grass chosen. The applicable warranty period begins on the supply of the product. Warranty covers product only and not installation, groundwork or labour. Installation and groundwork is covered for 12 months from completion of installation. Artificial Grass Lincoln do not take responsibility for third party installations or self DIY installations. Installation of artificial grass on to any wooden sub-base e.g. decking, will not prevent the deterioration of the sub-base. Artificial Grass Lincoln shall not be liable for any deterioration of wooden sub-base onto which artificial grass has been installed.


Artificial Grass Lincoln will repair or replace, as Artificial Grass Lincoln deems necessary to correct any defect, the product which is determined by Artificial Grass Lincoln not complying with the above warranty. If replacement is deemed necessary, Artificial Grass Lincoln will supply replacement product, and for the product which is determined by Artificial Grass Lincoln not complying with the above warranty, allowing the purchase price for the replacement product multiplied by a fraction, the numerator of which is the number of months remaining in the warranty period and the denominator of which is the total number of months in the warranty period. The Purchaser shall pay the portion of the purchase price for the replacement product not allowed by Artificial Grass Lincoln. Artificial Grass Lincoln shall neither be obligated to remove or dispose of the defective turf or install the new turf, nor be obligated to pay the cost for such removal, disposal or installation.

Limitations on Coverage

This warranty is inapplicable (i) to products used for any purpose other than landscape purposes, (ii) to any damage during or on account of improper handling, storing, transportation, installations or repairs unless the improper conducts are committed by Artificial Grass Lincoln, or (iii) to the extent that any defect or damage is caused by the following:

Burns, cuts, accidents, vandalism, abuse, negligence or neglect;

Japanese Knot Weed, Bamboo, Mare’s Tail, Tree Root Growth or any other horticultural external influence;

Wild animal damage including Badgers, Moles, Foxes and any other non-domestic animal;

Damage from Dogs, Cats, Rabbits or any other domestic pet;

Reflection from mirrors and/or glass onto the product;

Subsidence caused by ground movement and/or tree roots;

Improper design or failure of the sub-base

Drainage defects or deficiencies on the sub-base and/or its surrounding area;

Wear or abrasion caused by an inadequate sub-base;

Any harmful chemical reaction to the Product caused by infill materials;

Use of improper footwear or sports equipment;

The playing surface being used for the purpose other than for which it was designed and installed;

Application of improper cleaning methods.

Use of cleaning chemicals, herbicides or pesticides;

Forces majeure or other conditions beyond the reasonable control of Artificial Grass Lincoln;

Post fibrillation after or during installation purposes other than to get the infill materials in place; or Failure to properly maintain, protect or repair the Products.

All products are subject to normal wear and tear. In addition to the factors mentioned above, wear and tear depends on, without limitation, the intensity of use of the product – normal intensity of use is considered to be 30-60 hours of use on average per week. Artificial Grass Lincoln does not warrant against normal wear and tear. Artificial Grass Lincoln shall not be responsible for any warranty issued or made by the Purchaser to third parties, including, without limitation, any warranty made by the Purchaser with respect to the useful life of the products. The Purchaser should carefully read the latest versions of Artificial Grass Lincoln’s product information materials, literature and recommendations on products maintenance and performance optimisation.

Limitations of Liability

Artificial Grass Lincoln entire liability for any defective product shall in no event exceed the purchase price for the defective products. Artificial Grass Lincoln shall in no event be held liable, whether on the basis of contract or tort (including, but not limited to, negligence) or under any other legal theory (including but not limited to, strict liability and/or equitable theory), for lost profits or revenues, loss of use or similar economic losses, or for indirect, special, incidental, arising from or in connection with the use, conditions, possession, performance, maintenance, non-delivery or late delivery of the products,  even if Artificial Grass Lincoln has been notified of the possibility of such damages, consequential, punitive.

No Other Warranties

The warranty provided herein is the sole exclusive warranty with regard to Artificial Grass Lincoln products and replaces any and all other warranties, whether oral or in writing, of any kind concerning Artificial Grass Lincoln products. the remedies of repair and/or replacement provided above are the sole obligations of Artificial Grass Lincoln, and the sole remedies of the purchaser, under this warranty. except as expressly provided within, Artificial Grass Lincoln makes no statements or warranties of any kind or nature concerning any of its products, whether express or implied, including, but not limited to, any warranty or merchantability, fitness for any particular purpose, or non-infringement of third party rights.

Modification to the warranty

This warranty and Artificial Grass Lincoln’s standard terms and conditions of sale are the complete, final and exclusive agreement of the parties with respect to the quality and performance of the Products and any and all warranties concerning the Products. No dealer, sales representative or similar person is authorised to grant warranties which are not covered by this warranty, to extend any warranty period hereunder or otherwise to change, modify, amend or supplement the provisions of this warranty. Any change, modification, or supplement to this warranty must be made in a written instrument signed by an authorised representative of Artificial Grass Lincoln.


Any Artificial Grass Lincoln failure to exercise, or delay in exercising any right, power or remedy hereunder shall not be considered as a waiver thereof. No single or partial exercise of any right, power or remedy by Artificial Grass Lincoln preclude any other or further exercise of any other right, power or remedy. Severability. If any provision or any portion of any provision of this warranty be held to be illegal, invalid or unenforceable by a  competent judicial court, the remaining provisions or portions thereof shall remain in full force and effect and shall remain to be a binding agreement of the parties with respect to the subject matter hereof.


Without Artificial Grass Lincoln’s advance written consent, the Purchaser may not transfer, convey or otherwise assign all or any of its right under this warranty. This warranty is to benefit and be binding upon Artificial Grass Lincoln and the Purchaser and their respective successors and authorised assigns. Claims under this warranty may only be made by the Purchaser and not by the Purchaser’s sub-buyers or any other third parties.

Notifications of Claims

Claims under this warranty must be tendered in writing within 30 days after the discovery of the alleged defect, accompanied with proof of installation date, name of installation company, grass name, location of installation, product sample, sample of infill material(s) and a minimum of three clear pictures showing the problem to:

Artificial Grass Lincoln
32 Thirsk Drive


Artificial Grass Lincoln shall not be held to bear any costs or expenses incurred by the Purchaser or others with regard to any tests, inspections or consultations carried out by the Purchasers or others.

**Artificial Grass Lincoln reserves the right to explain and modify the above items.